Shipping and Returns

Shipping Your Package

Shipping Your Package

Unless otherwise noted, the products featured on the site are in stock. We make every effort to have your order delivered to the carrier as quickly as possible. Our priority? That you receive your items in perfect condition. Therefore, we ensure careful packaging and multi-layered wrapping to protect your order from any damage. If, unfortunately, the package arrives damaged, remember to make the necessary reservations with the carrier (see terms and conditions). Your packages are shipped from Monday to Friday. If you place an order after 3 p.m., your order will be shipped on the next business day (excluding Saturday, Sunday, and holidays). In order to receive your package, Darnashop offers you several delivery options, depending on your place of residence and the withdrawal method:

You reside in Metropolitan France (including Corsica)

Home Delivery in Metropolitan France by Chronopost:

Chronopost home delivery allows you to receive your package from Monday to Saturday at the address of your choice. Once the package is shipped by our teams, you will find the tracking number in your customer area under order history, allowing you to track your package from the Chronopost website. The price for express home delivery is set at 9.90 euros including tax per shipment, regardless of the amount and weight of the order. Take advantage of this by filling your cart; you won't pay more if you order more items!
The indicative delivery time for your Chronopost home delivery order in France is 24 BUSINESS HOURS. This deadline is met by Chronopost at 96%. In case Chronopost needs additional time to ensure delivery, you may receive credit corresponding to the difference between the price of express home delivery and that of economic relay delivery.
For Corsica, express home delivery by Chronopost incurs a supplement of 19.40 euros. Please note, Darnashop DOES NOT DELIVER to the military postal sector (HUB ARMIES). If you request delivery to the military hub, the package will be returned to us by Chronopost and will incur either 9.90 euros for re-delivery to another address or 15 euros for return fees in case of cancellation.

Home Delivery in Metropolitan France by Chronopost
Delivery to Pickup Point in Metropolitan France by Chronopost

Express Delivery to Pickup Point in Metropolitan France by Chronopost:

Because we know you're eager to receive your order, Darnashop offers you an express AND economical delivery solution with delivery to a Chronopost pickup point. This delivery method allows you to receive your order within 24 business hours from Monday to Saturday at the pickup point of your choice. Just as fast as home delivery, Chronopost pickup point delivery costs only 7.90 euros, and it's offered by Darnashop for purchases over 100 euros. A quick and inexpensive solution to receive your orders!
The delivery time for your Chronopost pickup point delivery order in France is 24 BUSINESS HOURS. This deadline is met by Chronopost at 96%. In case Chronopost needs additional time to ensure delivery, you may receive credit corresponding to the difference between the price of express pickup point delivery and that of economic relay delivery.
Once the package has left our warehouses, you will find the tracking number in your customer area under order history, allowing you to track your package from the Chronopost website. Please note, you have 7 days to collect your package from the pickup point from the moment it is deposited there. If you choose a Pick-up locker, the deadline is 3 calendar days. Make sure you have enough time to collect the package! Pickup point delivery is a delivery to stores in city centers with limited capacity. In case the initially chosen pickup point is unavailable, your package may be delivered to the nearest available pickup point?

For Corsica, delivery to a pickup point (EXPRESS or ECO) by Chronopost incurs a supplement of 19.40 euros excluding VAT, or 23.52 euros including VAT. However, delivery remains free; you only pay the Corsica surcharge caused by air delivery.

Economic Delivery to Pickup Point in Metropolitan France by Chronopost:

For our most forward-thinking customers who have no time constraints, Darnashop offers you an economical delivery solution with economic delivery to a pickup point via Chronopost. With this delivery method, you can have your order delivered within two to three business days to the pickup point of your choice. This slower delivery method is also more economical since economic delivery to a pickup point via Chronopost costs only 3.90 euros and is offered by Darnashop for purchases over 50 euros. An inexpensive solution to receive your orders!
The delivery time for your Chronopost economic delivery to a pickup point order in Metropolitan France is two to three BUSINESS DAYS. This deadline is met by Chronopost at 90%. This deadline is provided strictly as an indication. In case Chronopost needs additional time to ensure delivery, this deadline will not lead to any compensation or refund.
Once the package has left our warehouses, you will find the tracking number in your customer area under order history, allowing you to track your package from the Chronopost website. Please note, you have 7 days to collect your package from the pickup point from the moment it is deposited there. If you choose a Pick-up locker, the deadline is 3 calendar days. Make sure you have enough time to collect the package! Pickup point delivery is a delivery to stores in city centers with limited capacity. In case the initially chosen pickup point is unavailable, your package may be delivered to the nearest available pickup point?

Home Delivery in Europe by Chronopost
Home Delivery in Europe by Chronopost

Home Delivery in Europe by Chronopost:

If you reside in Europe in one of the countries mentioned above and wish to be delivered to your home, Darnashop offers you express delivery via Chronopost, guaranteeing delivery within 72 hours after our deposit of the package. In many cases, such as for Belgium or Germany, delivery is made within 24 hours! Once your order is confirmed, you can find the tracking number in your customer area under order history, allowing you to track your package from the Chronopost website, the Post Office's website dedicated to parcels. The price for Chronopost home delivery to Europe is a flat rate per shipment and depends on the destination country. Home delivery in Europe generally costs only a few euros, and you can easily check the shipping costs on the website by entering your address.

Pickup Point Delivery in Europe by Chronopost:

Darnashop also offers you an economic (but fast) delivery to a pickup point, via a network of delivery points throughout Europe! Managed by Chronopost, this delivery method will allow you to collect your order from a pickup point near you within a maximum of 72 business hours after we ship the package and within 24 hours in most cases, such as for Belgium or Germany! Once your order is confirmed, you can find the tracking number in your customer area under order history, allowing you to track your package. The price for Chronopost pickup point delivery to Europe is a flat rate per shipment and depends on the destination country. Home delivery in Europe generally costs only a few euros, and you can easily check the shipping costs on the website by entering your address. Delivery is free for purchases over 80 euros for Belgium! Remember to check the transport fee gauge in the cart summary to know the amount of free shipping!

Pickup Point Delivery in Europe by Chronopost
Worldwide Delivery with Chronopost International

You Reside Outside Metropolitan France (DOM-TOM and Outside the EU)

Worldwide Delivery with Chronopost International:

Thanks to our privileged partnership with Chronopost, Darnashop is able to deliver to you anywhere in the world, regardless of your country of residence. Delivery via Chronopost International allows us to ensure delivery wherever you are. The delivery cost depends on your country of residence and the weight of your order. To know the applicable rate for your destination, create an account by choosing the desired country, after which the shipping costs will be automatically calculated based on the contents (and therefore the weight) of your order. Once your order is confirmed by us, you will receive an email indicating the tracking number of your shipment. You can track the shipment in real-time on the Chronopost website.

Pickup at Darnashop Store in Lille:

Are you located near the Lille agglomeration? Are you spending a few days in Lille? You have the option to pick up your items directly at Darnashop on rue du Priez, avoiding delivery costs. Simply select "store pickup" when placing your order, and you'll just have to pick up your items, with an ID and your order number.

Pickup at Darnashop Store in Lille